Point Of Experience

< 1 min read

Definition #

The structural decision-point at which any [Two Roads] decision is made. Per actor, per decision, per fork. Not abstract — the literal moment a specific actor faces a specific fork and picks a road.

Family #

Canon — load-bearing infrastructure under [Two Roads]. Without [Point Of Experience], [Two Roads] is a binary in the abstract. With [Point Of Experience], [Two Roads] is a binary that gets resolved by a real actor at a real moment.

Why Behind the Thinking #

Each actor brings their own [Perspective] to their own POE. [Perspective] is what the actor brings; POE is where the choice gets made; [Two Roads] is the fork itself. POE applies across all roles (server, cast member, lead, kitchen manager, operator) and all decision scopes (in-shift recovery, hiring, system design, GX moments, out-of-shift design choices). If the operator cannot name the POE for a given decision, the decision is being made by default rather than by design.